At Access Ropes, we take pride in delivering top-quality products to our valued customers, not only across the United Kingdom but also to destinations beyond our borders. To provide you with a comprehensive understanding of our shipping process, please read the below Shipping Policy, which now includes information on international orders.
Our Shipping Methods
For customers in the UK, we utilize a reliable courier service. The choice of courier may vary depending on the nature of the products you’ve ordered. This allows us to tailor our shipping to meet the specific needs of your order, ensuring the best possible delivery service.
Multiple Distribution Centres
We operate multiple distribution centres to streamline our shipping process, ensuring the efficient fulfilment of your orders. If you’ve ordered multiple items, please be aware that they may be dispatched from different distribution centres and could arrive at different times.
We’re delighted to serve customers beyond the UK, including the Channel Islands, Ireland, Europe, and the rest of the world. Please note the following additional shipping charges for international orders:
- Channel Islands and Ireland: An additional £14.99 applies for orders up to 25kg in weight.
- Europe: An additional £24.99 applies for orders up to 25kg in weight.
- Rest of the World: Shipping costs for destinations beyond Europe will be determined on a case-by-case basis.
For Purchases on Other Marketplaces
If you’ve made a purchase through other online marketplaces such as eBay or Amazon, we recommend checking directly with your account on these platforms for shipping details. While we strive to provide a seamless shopping experience, shipping processes on external marketplaces may differ.
Customs and Taxes
For international orders, it’s important to be aware that some countries may impose taxes or tariffs at customs, depending on the nature of the product. If you have any doubts or questions regarding potential customs fees, please don’t hesitate to check with us at email@example.com. We’re here to assist you and provide the necessary information to ensure a smooth and informed international shopping experience.
Contact Us for Queries
Whether you have questions about your order, shipping times, or any other concerns, we’re here to assist. Feel free to reach out to us at firstname.lastname@example.org or use the chatbox located in the bottom right of our homepage for immediate assistance.
Tracking Your Shipment
For your convenience, tracking details will be provided to the email address you used at checkout. This allows you to stay updated on the progress of your delivery and anticipate its arrival.
Our Commitment to Timely Delivery
At Access Ropes, we’re committed to delivering your products promptly and efficiently, whether you’re in the UK or anywhere in the world. Our comprehensive Shipping Policy is designed to provide you with clarity and transparency regarding our shipping methods. We look forward to serving you and ensuring a smooth and satisfactory shopping experience, wherever you may be.
Thank you for choosing Access Ropes as your trusted source for quality rope access products, both near and far.