Thank you for shopping at!

We want to make sure your experience is nothing short of fantastic, so if something’s not quite right with your purchase, don’t worry – we’re here to help.

Making a Return & Getting a Refund

Got an item that you’d like to return? No problem! You have a full 14 days from the date you received your item to send it back to us. Just remember, we can only accept returns for items that are unused, in the same condition you received them, and in their original packaging. Don’t forget to include your receipt or proof of purchase as well!

A gentle reminder: If there’s no fault or damage with the goods you received, you (whether you’re a consumer or a business) will need to cover the return costs as per the Consumer Contracts Regulations 2014.

Got a damaged or defective item? We’re so sorry to hear that. Please let us know at within 3 working days of receiving your item. Make sure to return it in its original packaging and in an unused state.

Keep in mind, we cannot take responsibility for delayed, missing or damaged returns during transit. If something goes wrong, please take it up with your courier or mail company.

Make sure we receive your item no later than 48 hours after the 14-day return period from your date of purchase. We want to process your refund as swiftly as possible!

Be aware, if the returned items show signs of use or damage, we’ll unfortunately have to refuse a full refund. So, please ensure your item is untouched, unaltered, and mark-free.

In some cases, we apply a 15% handling fee for certain returns. This is to cover our restocking costs. Whether or not this applies is at our discretion.

These terms kick in once your item(s) have been dispatched by Access Ropes. But if your goods haven’t been dispatched yet, feel free to request a full refund.

Thank you for your understanding, and remember – we’re here to make your shopping experience a breeze!

If you have any more questions, don’t hesitate to get in touch.