At Access Ropes we are committed to your satisfaction and stand by the quality of our products. If, for any reason, you are not completely happy with your purchase, we offer a straightforward and transparent refund policy. Please read on to understand how it works.

Our 14-Day Return Guarantee

We understand that sometimes a change of mind or unexpected circumstances may lead you to reconsider your purchase. That’s why we gladly accept returns within 14 days from the date you received your goods. Your satisfaction is our top priority, and we want to ensure you have the right products for your needs.

How to Initiate a Return

To initiate a return, please contact us at, and we will swiftly get in touch with you to arrange a hassle-free collection of the items you wish to return. We aim to make the return process as convenient as possible for you.

Conditions for a Full Refund

We are happy to offer a full refund for items that meet the following conditions:

  1. The items have not been used.
  2. The original packaging is intact and in resalable condition.
  3. All accessories and documentation are included.

Our Safety Inspections – for Your Peace of Mind

As a company dedicated to safety, we are committed to ensuring that the products we receive in returns are safe for future use. Due to the nature of the items we sell, safety is paramount. We will conduct a thorough inspection of returned items to guarantee their safety and compliance with our stringent quality standards.

Bespoke and Custom-Made Items

Please note that if you have purchased a bespoke or custom-made item, we may not be able to offer a refund on this product. Custom-made items are crafted to your specific requirements and may not be suitable for resale. Be sure to review the specifications of bespoke items before ordering.

Refund Processing

Once we have received and inspected your returned items, we will process your refund promptly. Please allow some time for us to complete the inspection and refund process, which may vary depending on the nature of the items.

Your Satisfaction, Our Priority

At Access Ropes we value your trust and are dedicated to providing you with top-quality products and exceptional customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at We are here to assist you and ensure your experience with us is nothing short of excellent.
Thank you for choosing Access Ropes and we look forward to serving you in the future. Your satisfaction is our commitment.